Name: ITIL® (Version 5) Foundation Bridge – Including Exam
Availability: InStock
Rating: 4.6 (5878 reviews)

Duration:

8.00 hours

6.5 CPD hours

Overview:

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4.
The ITIL® (Version 5) Foundation Bridge Training provides a focused update for professionals transitioning from ITIL® 4 to the latest version of the framework. It highlights the evolution towards digital product and service management, lifecycle thinking, governance, and AI-enabled service ecosystems.
Learners will explore service relationships and value co-creation, the ITIL Value System and governance, the unified Product and Service Lifecycle, value streams and value stream mapping, and continual improvement. The course also introduces how AI is changing product and service management, what AI governance means in an ITIL context, and how ITIL complements DevOps and PRINCE2 for end-to-end value delivery.

Description:

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4.
The ITIL® (Version 5) Foundation Bridge Training provides a focused update for professionals transitioning from ITIL® 4 to the latest version of the framework. It highlights the evolution towards digital product and service management, lifecycle thinking, governance, and AI-enabled service ecosystems.
Learners will explore service relationships and value co-creation, the ITIL Value System and governance, the unified Product and Service Lifecycle, value streams and value stream mapping, and continual improvement. The course also introduces how AI is changing product and service management, what AI governance means in an ITIL context, and how ITIL complements DevOps and PRINCE2 for end-to-end value delivery.

Course Outline:

Module 1: Key Concepts of Digital Product and Service Management

Product and Service Management
Service Offering
Value Co-Creation

Module 2: Service Relationships

Organisations
Providers, Consumers, and Vendors
Roles in Managing, Delivering, and Consuming Services
Service Consumer Roles
Consumer Roles Example
Service Relationship Model
Types of Service Relationships: Basic, Cooperative, and Collaborative
Service Journey (1/2)
Service Journey (2/2)
Service Quality and Service Level
Service Level Metrics (1/2)
Service Level Metrics (2/2)
Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

Components of the ITIL Value System
- Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System and its Purpose

Module 4: Governance

Governing Bodies and Governance
Governance of Digital Technology

Module 5: ITIL Guiding Principles

What is an ITIL Guiding Principle?
Recap of the ITIL Guiding Principles
Using Automation and AI
Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose of the ITIL Product and Service Lifecycle Management Activities
Value Chain
Management Practices

Module 7: Value streams

Key Concepts of Value Stream Mapping and Management
Purpose of Value Stream Mapping and Management

Module 8: Continual improvement

ITIL Continual Improvement Model
- List the Steps of the ITIL Continual Improvement Model
- Understand the Steps of the ITIL Continual Improvement Model
- Describe Continual Improvement within the ITIL Value System and its Role in the Organisation

Module 9: Four Dimensions of Product and Service Management and AI

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal Factors and External Factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and other Frameworks Integration

ITIL and DevOps
ITIL and PRINCE2

Available Delivery Options for ITIL® (Version 5) Foundation Bridge – Including Exam

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

What certification does ITIL® (Version 5) Foundation Bridge – Including Exam prepare you for?

The ITIL® (Version 5) Foundation Bridge – Including Exam course helps prepare you for the ITIL® Foundation (Version 5) with Exam certification path.

Which exam does ITIL® (Version 5) Foundation Bridge – Including Exam prepare you for?

The ITIL® (Version 5) Foundation Bridge – Including Exam prepares you for the 'ITIL® Foundation (Version 5) exam: 40 multiple-choice questions, 60 minutes, closed book. Pass mark 26/40 (65%).' official exam. You can take this exam at any exam center across United Kingdom including London, Manchester, Birmingham, Edinburgh or live online wherever you are.

How many CPD hours does ITIL® (Version 5) Foundation Bridge – Including Exam provide?

The 1 day ITIL® (Version 5) Foundation Bridge – Including Exam course gives you up to 6.5 CPD hours/structured learning hours.

Who is the correct audience for ITIL® (Version 5) Foundation Bridge – Including Exam?

This training is designed for professionals who already hold ITIL® 4 Foundation and want to transition smoothly to ITIL® Version 5. It focuses on updated concepts, terminology, and practices without revisiting foundational ITIL knowledge. The following professionals can benefit the most from the course:
-IT Service Managers
-IT Operations Managers
-Service Delivery Managers
-Product Managers
-IT Consultants
-Digital Transformation Managers
-Governance, Risk, and Compliance Professionals

Do you provide training for ITIL® (Version 5) Foundation Bridge – Including Exam?

Yes, we provide corporate training, dedicated training and closed classes for ITIL® (Version 5) Foundation Bridge – Including Exam. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of ITIL® (Version 5) Foundation Bridge – Including Exam?

The ITIL® (Version 5) Foundation Bridge – Including Exam training takes place over 1 day(s), with each day lasting approximately 8.00 hours including breaks.

What other terms do people search for?

Popular related searches include: ITIL Foundation, ITIL Version 5, New ITIL, digital product and service management, ITSM, value streams, ITIL Value System, ITIL lifecycle, DevOps, PRINCE2, AI governance

Why are Nexus Human the best provider for ITIL® (Version 5) Foundation Bridge – Including Exam?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for ITIL® (Version 5) Foundation Bridge – Including Exam?

Yes, the discount code PENPAL5 is currently available for ITIL® (Version 5) Foundation Bridge – Including Exam training. Only one discount code can be used per booking.

ITIL® (Version 5) Foundation Bridge – Including Exam