Name: MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights
Availability: InStock
Rating: 4.6 (5878 reviews)

Duration:

8.00 hours

6.5 CPD hours

Overview:

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Description:

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Course Outline:

1 - Create emails in Dynamics 365 Customer Insights - Journeys

Manage assets
Create marketing emails
Personalize content
Use brand profiles
Use Copilot to generate email content ideas
Style emails with AI-assisted themes
Create content blocks
Preview and test emails
Check your message for errors and publish
Send emails without building a journey
Edit a live email
Prevent sending emails to duplicated email addresses

2 - Create text messages and push notifications in Dynamics 365 Customer Insights - Journeys

Create text messages
Create push notifications

3 - Create forms in Dynamics 365 Customer Insights - Journeys

Create and manage forms
Edit and publish forms

4 - Manage consent in Dynamics 365 Customer Insights - Journeys

Manage consent for email and text messages
View and manage consent records

5 - Build journeys with Dynamics 365 Customer Insights - Journeys

Create and manage segments
Work with triggers
Create a journey
Add messages to the journey
Add activities to the journey
Add other elements to the journey
Publish journeys

6 - Manage leads and scoring in Customer Insights - Journeys

Generate leads
Create sales activities from lead signals
Create scoring models

7 - Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

Collaborate using built-in Microsoft Teams chat
Create Dataverse triggers
Create custom triggers
Trigger an action outside a journey
Move custom triggers between environments

8 - Get started with Dynamics 365 Customer Insights - Data

Dynamics 365 Customer Insights - Data
Customer Insights architecture
Work with demo data
Get started
Consume Customer Insights data

9 - Ingest data into Customer Insights - Data

Import data sources using Power Query
Clean, transform, and load data
Connect to an Azure Data Lake
Connect to a Microsoft Dataverse
Work with data sets
Refresh data sources

10 - Create a unified customer profile in Dynamics 365 Customer Insights - Data

Define source columns
Define duplicate record settings
Define matching rules
Create a unified customer profile

11 - Work with Dynamics 365 Customer Insights - Data

Configure searching and filtering indexes
Define activities
Work with measures
Segmentation
Get suggested segments
Segment insights
Use Customer Insights - Data for a complete solution

12 - Enrich data and predictions with Customer Insights - Data

Enrich data
Brand and interest enrichment
Use enrichment services
Work with predictions
Predict subscription churn
Use machine-learning models

13 - Manage external connections with Customer Insights - Data

Export Customer Insights data
Display customer data in Dynamics 365 applications
Use Customer Insights - Data with Microsoft Power Platform
Use Customer Insights - Data with Azure Synapse
Use Customer Insights APIs

14 - Configure and administer Customer Insights - Data

Create and set up environments
System process status
Schedule system refreshes
Set up user permissions

, Work with real-time features in Dynamics 365 Customer Insights - Journeys, Unlock customer intent with Dynamics 365 Customer Insights - Data

What You'll Learn:

Course ObjectivesCreate personalized emails, text messages, and push notifications in Dynamics 365 Customer Insights.Build and optimize customer journeys using real-time data, triggers, and AI-driven tools.Manage customer consent for communications and track consent records efficiently.Ingest, unify, and enrich customer data with advanced analytics and prediction tools.Generate leads, create scoring models, and manage sales activities from customer insights.Integrate Customer Insights data with Microsoft Power Platform, Azure Synapse, and external tools., Course ObjectivesCreate personalized emails, text messages, and push notifications in Dynamics 365 Customer Insights.Build and optimize customer journeys using real-time data, triggers, and AI-driven tools.Manage customer consent for communications and track consent records efficiently.Ingest, unify, and enrich customer data with advanced analytics and prediction tools.Generate leads, create scoring models, and manage sales activities from customer insights.Integrate Customer Insights data with Microsoft Power Platform, Azure Synapse, and external tools., Course ObjectivesCreate personalized emails, text messages, and push notifications in Dynamics 365 Customer Insights.Build and optimize customer journeys using real-time data, triggers, and AI-driven tools.Manage customer consent for communications and track consent records efficiently.Ingest, unify, and enrich customer data with advanced analytics and prediction tools.Generate leads, create scoring models, and manage sales activities from customer insights.Integrate Customer Insights data with Microsoft Power Platform, Azure Synapse, and external tools., Course ObjectivesCreate personalized emails, text messages, and push notifications in Dynamics 365 Customer Insights.Build and optimize customer journeys using real-time data, triggers, and AI-driven tools.Manage customer consent for communications and track consent records efficiently.Ingest, unify, and enrich customer data with advanced analytics and prediction tools.Generate leads, create scoring models, and manage sales activities from customer insights.Integrate Customer Insights data with Microsoft Power Platform, Azure Synapse, and external tools.

Available Delivery Options for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights

Live Instructor Led Classroom Online (Live Online)
Traditional Instructor Led Classroom training (TILT/ILT)
Delivery at your offices in United Kingdom
Private dedicated course for your staff

What certification does MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights prepare you for?

The MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights course helps prepare you for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification path.

Which exam does MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights prepare you for?

The MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights prepares you for the 'MB-280' official exam. You can take this exam at any exam center across United Kingdom including London, Manchester, Birmingham, Edinburgh or live online wherever you are.

How many CPD hours does MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights provide?

The 1 day MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights course gives you up to 6.5 CPD hours/structured learning hours.

Who is the correct audience for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights?

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations. Students should have knowledge in basic marketing principles. Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.

Do you provide training for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights?

Yes, we provide corporate training, dedicated training and closed classes for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights. This can take place anywhere in United Kingdom including London, Manchester, Birmingham, Edinburgh or live online.

What is the duration of MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights?

The MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights training takes place over 1 day(s), with each day lasting approximately 8.00 hours including breaks.

What other terms do people search for?

Popular related searches include: MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights, Microsoft, vILT, MB-280T03

Why are Nexus Human the best provider for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights?

Nexus Human are recognised as one of the best training companies. Our trainers have won awards including Small Firms Best Trainer, national training partner of the year for Ireland, and global top 30 instructor awards in 2012, 2019 and 2021.

Is there a discount code for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights?

Yes, the discount code PENPAL5 is currently available for MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights training. Only one discount code can be used per booking.

MB-280T03 Design and deliver powerful customer experiences with Dynamics 365 Customer Insights